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Terms of Service

Please read these terms carefully before using TradersHub

Last Updated: February 28, 2026

Table of Contents

  • 1. Agreement to Terms
  • 2. Eligibility
  • 3. User Accounts
  • 4. Deriv Integration
  • 5. Transactions
  • 6. Fees
  • 7. Security
  • 8. Privacy
  • 9. Limitation of Liability
  • 10. Termination
  • 11. Changes to Terms
  • 12. Contact Us

1. Agreement to Terms

By accessing or using TradersHub ("the Service"), you agree to be bound by these Terms of Service. If you disagree with any part of the terms, you may not access the Service.

2. Eligibility

You must be at least 18 years old to use this Service. By using TradersHub, you represent and warrant that you have the right, authority, and capacity to enter into this agreement and abide by all terms and conditions.

3. User Accounts

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for safeguarding the password and for all activities under your account.

3.1 Account Security

You agree to notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage from your failure to maintain account security.

4. Deriv Integration

TradersHub integrates with Deriv via OAuth 2.0. We never store your Deriv password. By connecting your Deriv account, you authorize us to:

  • View your account information
  • Check your balance
  • Facilitate deposits and withdrawals

5. Transactions

All transactions are processed through M-Pesa and Airtel Money. By initiating a transaction, you agree to the terms of these payment providers.

5.1 Deposits

Deposits are processed instantly upon receiving confirmation from the mobile money provider. We are not responsible for delays caused by third-party services.

5.2 Withdrawals

Withdrawals are processed within minutes. The actual time may vary based on your mobile money provider.

6. Fees

We charge the following fees:

  • Deposits: Free
  • Withdrawals: 1% (maximum $2)

Mobile money providers may charge additional fees. These are outside our control.

7. Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the Internet is 100% secure. You use the Service at your own risk.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect and use your information.

9. Limitation of Liability

To the maximum extent permitted by law, TradersHub shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill.

10. Termination

We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

11. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes. Continued use of the Service after changes constitutes acceptance.

12. Contact Us

If you have questions about these Terms, please contact us:

  • Email: legal@tradershub.online
  • Phone: +254 700 000000
  • Address: Nairobi, Kenya