Last Updated: February 28, 2026
Our Commitment to Privacy
At TradersHub, we take your privacy seriously. This policy describes how we collect, use, and protect your personal information when you use our service.
Information We Collect
2.1 Information from Deriv
When you connect your Deriv account via OAuth, we receive:
- Your Deriv account ID
- Your email address
- Your full name
- Access token (encrypted)
We never receive or store your Deriv password.
2.2 Information You Provide
- Phone number (for M-Pesa/Airtel transactions)
- Transaction details
2.3 Automatically Collected Information
- IP address
- Browser type
- Device information
- Usage data
How We Use Your Information
- To process deposits and withdrawals
- To communicate with you about transactions
- To improve our service
- To comply with legal obligations
- To prevent fraud and abuse
Data Security
We implement multiple layers of security:
- Encryption: All sensitive data is encrypted using AES-256
- OAuth 2.0: Deriv authentication uses secure OAuth flow
- HTTPS: All communication is encrypted in transit
- Token Encryption: Deriv access tokens are encrypted before storage
Data Sharing
We share your information only with:
- Deriv: For account verification and balance checks
- M-Pesa/Airtel: To process transactions
- Service Providers: Who assist in operating our platform
We never sell your personal information to third parties.
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Withdraw consent
To exercise these rights, contact us at privacy@tradershub.online
Data Retention
We retain your information as long as your account is active. After account deletion, we may retain certain information for legal compliance and fraud prevention.
Cookies
We use essential cookies to maintain your session. You can disable cookies in your browser, but this may affect functionality.
Children's Privacy
Our service is not intended for users under 18. We do not knowingly collect information from minors.
International Data Transfers
Your information may be transferred to servers in different countries. By using our service, you consent to this transfer.
Changes to This Policy
We may update this privacy policy. We will notify you of significant changes via email or site notice.
Contact Us
For privacy-related questions:
- Email: privacy@tradershub.online
- Data Protection Officer: dpo@tradershub.online
- Phone: +254 700 000000